Becon
becon supports its customers in the digitalization of data center and telecommunication infrastructures. With over 100 colleagues, we stand for professional projects, stable open source products and reliable support and operational assistance since 1988. becon is 100% privately owned and has offices in Munich, Berlin and Fulda. We see ourselves as IT enlighteners, market understanders, problem solvers, digitalizers, cloud fanatics, data center enthusiasts and truffle pigs for IT and telco experts. We are active in the following segments:
Service Management:
Ticket Systems, CMDB, Discovery, ITSM Integration.
Information Security:
ISO27001, TISAX, B3S, IT-basic protection, ISIS12
Data Center Operations:
Monitoring, Automation, Log Analysis, Time-Series DB
Cloud Computing:
Private & Public Cloud, Containering, DevOps
Radio Networks:
5G, Campus, LTE, Mobile Core, RAN
Digital Innovations:
API Management, 5G Use Cases, IoT, VR/AR, Demo Studio
Our core competencies in ticketing systems
Due to the current market development, we rely on different forks of the popular ticket system depending on the requirements of our customers. Since Znuny LTS is the only product on the market that is fully compatible with the ((OTRS)) Community Edition Version 6 and provides future features in a separate product, we support Znuny LTS as an unofficial successor product within this alliance.
becon's experts have many years of experience in consulting, implementation, development, training and support of ((OTRS)) Community Edition. This know-how is the fundament for our services around Znuny LTS and other forks. To meet the different requirements of our customers, we have developed an integration platform, the API Management Gateway OpenCelium, and some functional enhancements for ((OTRS)) Community Edition & forks.OpenCelium can be used to synchronize data between applications. Besides Znuny LTS, ((OTRS)) Community Edition and Otobo, many other connectors are already available.
Our customers miss some features in ((OTRS)) Community Edition & Forks. The following packages from becon close this gap:
- Time Tracker: The Time Tracker package extends the time tracking by the possibility to document an activity within a ticket and show this over several overviews.
- Absence Assistant: With the help of this package you can lead absences through an approval process and also manage them. In the standard version, we provide the absence types vacation, training, sick and overtime.
- Project Management: Extends the Time Tracker package to include the function of defining and managing projects with contingents. At the same time, the activities can be exported at any time as a performance report in PDF/CSV.
We are happy to support you with implementation, operational support, integration and development of Znuny LTS.
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