Right from the beginning in 2012, when Martin Edenhofer founded Znuny, we were a specialized service provider for every topic on OTRS, the ((OTRS)) Community Edition, and service management.
Together with many partners, we create solutions for the most diverse requirements of our customers. Always one goal in mind: delivering the right solution for every need. During all the year we worked together with the Linuxhotel to transfer knowledge on OTRS. This is done by our consultants who teach the administrator, key user, ITSM, and master courses.
Because we believe in open source, a large part of our development is free available at [GitHub]. As another part of our community engagement, we're running the official community [Forum].
Our core competencies
As the company behind the ((OTRS)) Community fork, we offer all services for Znuny.
With our support subscriptions, we give you every day the security of having an experienced, competent contact person at your side. You will receive profound support in case of incidents, questions and for configuration, and much more, tailored to your needs.
Whenever you miss a function you need, there are several options to choose from. Maybe one of our more than 150 add-ons fits. If not, our development department creates a solution based on your requirements that will meet all your criteria. We only know challenges, no limits.
Even if you are experienced in running your system, an upgrade often raises questions that are seldom met. We perform all the necessary upgrades for you according to a proven plan and can respond to problems accordingly.
With individual, customer-tailored training courses, we ensure successful knowledge transfer in all desired user groups.
For all other topics concerning your ticket system, we are available with words and deeds. This starts with the conceptual design and integration of new departments into existing systems, implementation of entire processes, and goes all the way to complete project support and management.
Hosting and managed application:
Is more than just support and consulting needed? Then we will of course also take over the complete operation for you and, if required, also the hosting. Everything that is desired, only what is needed.
Help with the integration of external systems:
For the best possible automation of your processes and integration into other applications, we can provide you with the best options based on our years of experience.