Press release

As already announced in March 2021, Znuny GmbH has published the roadmap for the further development of the Open Source Ticket Management System Znuny, which started as the successor of the popular ((OTRS)) Community Edition. Four new versions of the system are scheduled to be released by May 2022. Each of these releases will bring innovative new features, in addition to improvements and optimizations of functionality for a specific subject area.

After OTRS AG discontinued support for the open source ticket system
((OTRS)) Community Edition
6 at the end of 2020, the company now announces that no further license
-free versions of the
product will be available in the future. The reaction of the community was prompt. Well
-known
German OTRS service providers joined forc
es to form an alliance: The OTTER Alliance now ensures
the continued existence of the popular ticket system and the availability of a wide range of service
offerings

After OTRS AG discontinued support for the Open Source ticket system ((OTRS)) Community Edition at the end of 2020, the company announced that it had withdrawn as main sponsor and would no longer work on further license-free versions of the product. The community’s reaction was prompt. Well-known German OTRS service providers joined forces to form an alliance: With Znuny LTS, the OTTER Alliance presents a technically fully compatible Open Source system as the designated successor of the ((OTRS)) Community Edition and provides a wide range of service offerings for it

News about the OTTER Alliance and Znuny