it-novum is the leading IT consulting company for Business Open Source in the German-speaking market. As a Digital Data Solutions provider, we integrate the most innovative solutions for data & analytics, IoT, digital processes and IT services. Our "New Thinking" concept is based on digital expertise as well as many years of experience and supports companies in achieving their goals. We are efficient because we use agile methods and innovative, open technologies.
In addition to our headquarters in Fulda, we have offices in Düsseldorf and Dortmund, as well as branches in Austria (Vienna) and Switzerland (Zurich)
The "IT Service Management" department implements customized ITSM solutionsfor monitoring, ticketing and documentation/inventory.
We are the vendor of an integrated ITSM solution and the developer of the next-generation monitoring software openITCOCKPIT, which is used in large corporations such as General Electric Healthcare, in medium-sized companies such as Manpower and in research companies such as Fraunhofer. In addition to its sophisticated SAP monitoring feature, openITCOCKPIT is the first monitoring tool to bridge the gap between cloud monitoring and classic monitoring solutions with its Prometheus integration.
We are a premium partner for the enterprise solutions of the documentation software i-doit. We accompany our customers in all project phases and offer complementary services for the individual modules of our integrated ITSM solution, consisting of openITCOCKPIT, i-doit and Znuny LTS (successor of the ((OTRS)) Community Edition):
- Remote training for beginners and advanced users
- Support from a single source: all modules with one contract
-Connectors combining i-doit with Znuny LTS/OTOBO and openITCOCKPIT